Policies & Procedures
Menu items from Three Sisters Cake Shop may contain or come into contact with WHEAT/GLUTEN, MILK, EGGS, PEANUTS, TREE NUTS, and SOY. We take the necessary precautions to accommodate food allergies; but due to shared equipment, we are unable to guarantee that a menu item can be completely free of any allergen(s). For more information, please contact our shop.
All of our orders are handcrafted, baked, and designed.* For that reason, we do not offer refunds or exchanges.** We will do our best to provide a similar result of any picture inspiration you provide; however, we cannot guarantee an exact replica if the image was not created by our cake shop.
As soon as your order has been picked up (by yourself or your designated party), the order has been approved on the customer’s end. If something is not correct, it needs to be mentioned at the time of pick up. It is the customer’s responsibility to ensure that everything looks right.
We are not responsible for any damage once your order has been picked up. Please be sure to handle your items properly; and if not being served right away, they may need to be placed in the refrigerator.
*Refunds or exchanges requested after orders have been picked up will not be honored. The way your cake tastes (texture or flavor) will vary based on your taste buds.
**If you feel that your cake does not meet our standard of quality cake flavor and texture, please contact us via email or telephone within 24 hours. Quality is determined under our discretion and will be determined on a case by case basis.
Wedding orders: If you would like us to secure your wedding date, we require a nonrefundable $50 deposit. Final details and attendance numbers need to be received at least four weeks prior to your wedding date. Cancellations must be received in writing at least six weeks prior to your wedding date.
All other orders: Orders over $100 require a nonrefundable deposit in the amount of 50% (of your order total) which must be paid at least one week prior to your pickup date. Final details and attendance numbers need to be received at least one week prior to the event. Cancellations must be received in writing within 7 business days of your order, or you will still be responsible for paying for the order in full.