All of our orders are handcrafted, baked, and designed.* For that reason, we do not offer refunds or exchanges.** We will do our best to provide a similar result of any picture inspiration you provide; however, we cannot guarantee an exact replica if the image was not created by our cake shop.
As soon as your order has been picked up (by yourself or your designated party), the order has been approved on the customer’s end. If something is not correct, it needs to be mentioned at the time of pick up. It is the customer’s responsibility to ensure that everything looks right.
We are not responsible for any damage once your order has been picked up. Please be sure to handle your items properly; and if not being served right away, they may need to be placed in the refrigerator.
*Refunds or exchanges requested after orders have been picked up will not be honored. The way your cake tastes (texture or flavor) will vary based on your taste buds.
**If you feel that your cake does not meet our standard of quality cake flavor and texture, please contact us via email or telephone within 24 hours. Quality is determined under our discretion and will be determined on a case by case basis.
